“Listening is about being present, not just about being quiet.” – Krista Tippett.
The Power Of Listening: The Leader’s Secret Weapon [Part B]
True leadership always starts with personal leadership, and nothing accelerates that like mastering the art of deep, attentive listening. Last week’s story of the old man, his mule, and his dog reminded us that patience unlocked the full story—and shed assumptions that cloud our understanding. As George Bernard Shaw warned, “The single biggest problem in communication is the illusion that it has taken place.”
Why Listening Matters
Builds Trust: People open up when they feel heard.
Creates Connection: Understanding context prevents misunderstandings.
Empowers Growth: You learn more—and earn lasting respect—when you truly listen.
Harvey Mackay captures it perfectly: “You learn when you listen. You earn when you listen—not just money, but respect.”
Here is Your Quick “LISTEN” Action Plan
Use this simple model every time you engage:
L – Let others feel your interest
Focus on being genuinely interested, not just interesting.
I – Inquire with thoughtful questions.
“Can you tell me more about…?” invites deeper sharing.
S – Stay fully engaged and attentive
Eye contact, nods, and silence all signal you’re all in.
T – Test your understanding
Paraphrase: “So what I’m hearing is…”
E – Evaluate the deeper message
What is the speaker’s real purpose or emotion?
N – Neutralize your own agenda
Put aside your viewpoint to fully grasp theirs.
Effective Leadership requires 4 Ls: Love, Listen, Learn, and Lead!
Love — Care deeply for your people.
Listen — Hear their stories, hopes, fears, and dreams.
Learn — Grow from what you discover.
Lead — Guide with wisdom earned on “difficult ground.”
Call to Action!
Reflect: Have you ever had a “perfectly fine” moment, where poor listening led to a big misunderstanding?
Engage: Share your story or your top tip for active listening in the comments below.
